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Reservations Agent

Salary £28,606.11
Location London
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Reservations Agent is responsible for creating a seamless start to each guest’s journey.

  • Co-ordinate with Finance department to make sure all pre-payments have been processed
  • Coordinate with sales team and manage all communication for group bookings and maintain all calendars for hotel and inform operation staff for same
  • Receive, analyse and confirm guest reservations/amendments/cancellations made for/by clients over the telephone, by email, referral networks or on-line platforms
  • Manage all incoming calls for reservation department and ensure response to all queries
  • Checking arrivals, making sure all details are correct and relevant correspondence is attached to ensure a smooth guest experience
  • Ensure all details in the reservations are recorded within the required operating procedures and communicated clearly to the relevant departments
  • Proactively follow up on all initial enquiries to convert tentative booking into definite ones
  • Adhere to company credit policies to ensure all revenue expected is received.

If you’re our ideal Reservations Agent you will have;

  • Hotel PMS experience, ideally Opera PMS
  • Hotel experience
  • Strong numeracy skills
  • Ability to communicate well both verbally and in writing
  • Strong data entry skills and proficiency in Microsoft Word and Excel

Located in the heart of Kensington, the Royal Garden Hotel is a five-star luxury property overlooking Kensington Palace and Gardens, and only moments from London’s most iconic landmarks. Just a five-minute walk from High Street Kensington underground station, the hotel blends an exceptional location with world-class hospitality.

At Royal Garden Hotel, we take pride in creating memorable guest moments through tailored luxury experiences, delivered by a warm, friendly, and empowered team. More than just a workplace, we provide an environment where team members can build rewarding careers, supported by dedicated learning and development opportunities.

Enjoy a complimentary guest experience stay at our hotel

Indulge in free meal featuring a healthy and balanced menu, complete with hot and cold buffet options.

Social Events including Festive Lunch, Annual Team Member party, Gala dinners and monthly team appreciation events

Get a 50% discount in our Food & Beverage outlets

Refer a Friend incentives

Enhanced annual leave

Opportunities for career advancement and development

1 day per year to volunteer for a cause you support

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Published

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Closing

in X days

{Expiry}