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Senior Housekeeper

Salary Competitive
Location London
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Senior Housekeeper is responsible for ensuring the standards of cleanliness, product presentation and customer care, as outlined in the standards of performance manual are maintained at all times. To deputise in the absence of the head housekeeper.

Duties and Responsibilities:

  • To deal efficiently with all guest enquiries and requirements
  • To perform all tasks to a consistent standard as detailed in the housekeeping SOP
  • To minimize operating cost by using all equipment and products in accordance with the Hotel’s manufacturer’s guidelines
  • To ensure that all team members work to the standard outlined in the SOP manual
  • To ensure that hotel policies and departmental policies are adhered to
  • To have a full working knowledge of all areas within the hotel which are covered by the housekeeping department
  • To ensure that contract cleaners work is completed to standard
  • To assist the housekeeping trainer to develop members of staff in their present roles
  • To ensure housekeeping staffing levels are in line with forecast occupancy
  • To work with the reception team to promote a smooth working relationship between Reception and Housekeeping
  • To ensure that all chemicals are used in accordance with COSHH regulations
  • To ensure that all accidents are reported to security
  • To comply with Company Health and Safety policy and fire procedures
  • To achieve action points arising from your six-monthly job chat and yearly appraisal
  • To attend training sessions when required and to operate in the line with the training information received
  • To carry out any reasonable request made by the Head Housekeeper
  • To be flexible in assisting in different areas of the Housekeeping Department in response to business and client needs
  • To encourage development of team members and enhancement of product through on-going projects from points raised as a result from room checks.

If you’re our ideal Senior Housekeeper, you will have:

  • Proven hotel housekeeping experience
  • Strong attention to detail and high cleanliness standards
  • Excellent organisation and time-management skills
  • Ability to lead and motivate your team
  • Good communication and problem-solving skills
  • Knowledge of health, safety, and hygiene regulations (e.g., COSHH)
  • Experience with room inspections and quality control
  • Reliable and guest-oriented

 

 

 

 

Located in the heart of Kensington, the Royal Garden Hotel is a five-star luxury property overlooking Kensington Palace and Gardens, and only moments from London’s most iconic landmarks. Just a five-minute walk from High Street Kensington underground station, the hotel blends an exceptional location with world-class hospitality.

At Royal Garden Hotel, we take pride in creating memorable guest moments through tailored luxury experiences, delivered by a warm, friendly, and empowered team. More than just a workplace, we provide an environment where team members can build rewarding careers, supported by dedicated learning and development opportunities.

Enjoy a complimentary guest experience stay at our hotel

Indulge in free meal featuring a healthy and balanced menu, complete with hot and cold buffet options.

Social Events including Festive Lunch, Annual Team Member party, Gala dinners and monthly team appreciation events

Get a 50% discount in our Food & Beverage outlets

Refer a Friend incentives

Enhanced annual leave

Opportunities for career advancement and development

1 day per year to volunteer for a cause you support

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Closing

in X days

{Expiry}