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Guest Services Agent

Salary £27,047.59
Location London
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Guest Services Agent delivers exceptional guest experiences whilst driving optimal up–sell and on- sell performance.

  • Answer and communicate with guests via Hotel Messaging system
  • Enter and monitor jobs Hotel Service systems
  • To have complete knowledge of the hotel and its facilities, knowledge of other hotels, as well as, knowledge of what events are taking place within the hotel and the city
  • Arrange conference calls within the corporate boardroom while also making sure the room itself is thoroughly cleaned for managers
  • To optimise guest, spend through promotional awareness and suggestive selling techniques
  • To ensure that all white boards are updated with the correct information at all times
  • Knows what action to take when an emergency call is required.
  • Assist Hotel Systems team to record voicemail message for the company phone system
  • To multitask and be able to assist with other guest service requirements as needed
  • Conduct other administrative tasks, including helping other areas in Rooms division and making orders for more supplies

If you’re our ideal Guest Services Agent, you will have;

  • Excellent speaking voice
  • Superb customer service skills
  • Ability to work well under pressure
  • Knowledge of switchboards and phone systems

Located in the heart of Kensington, the Royal Garden Hotel is a five-star luxury property overlooking Kensington Palace and Gardens, and only moments from London’s most iconic landmarks. Just a five-minute walk from High Street Kensington underground station, the hotel blends an exceptional location with world-class hospitality.

At Royal Garden Hotel, we take pride in creating memorable guest moments through tailored luxury experiences, delivered by a warm, friendly, and empowered team. More than just a workplace, we provide an environment where team members can build rewarding careers, supported by dedicated learning and development opportunities.

Enjoy a complimentary guest experience stay at our hotel

Indulge in free meal featuring a healthy and balanced menu, complete with hot and cold buffet options.

Social Events including Festive Lunch, Annual Team Member party, Gala dinners and monthly team appreciation events

Get a 50% discount in our Food & Beverage outlets

Refer a Friend incentives

Enhanced annual leave

Opportunities for career advancement and development

1 day per year to volunteer for a cause you support

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Published

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Closing

in X days

{Expiry}