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Front of House Manager

Salary Competitive salary
Location London
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Front of House Manager is responsible for builds a culture of service excellence, fosters team growth, and partners with all hotel departments to elevate the guest journey.

  • Champion a guest-first culture by ensuring every interaction is personalised, genuine, and memorable
  • Actively use guest feedback, CRM tools, and service platforms to tailor experiences and anticipate guest needs
  • Lead by example on the floor, engaging directly with guests and empowering the team to resolve issues with empathy and ownership
  • Oversee guest complaints and turn challenges into opportunities immediately and effectively to deepen loyalty
  • Attend all daily, weekly and monthly meetings as required and provides input and information
  • Foster open communication, trust, and collaboration while promoting inclusion within the team and across departments
  • Monitor the standards of service provided by the Night Team, by working with the Night Manager and If required, assist with Night team by covering Night Manager role
  • Manage scheduling, holidays, and payroll with a focus on fairness, efficiency, and alignment with budgets.

If you’re our ideal Front of House Manager, you will have:

  • Hotel PMS experience, ideally Opera PMS
  • Excellent communicator, both verbal and written, with confidence in adapting to different audiences
  • Organised, proactive, and able to balance guest priorities with operational demands
  • Resilient under pressure and solutions-focused when challenges arise

Located in the heart of Kensington, the Royal Garden Hotel is a five-star luxury property overlooking Kensington Palace and Gardens, and only moments from London’s most iconic landmarks. Just a five-minute walk from High Street Kensington underground station, the hotel blends an exceptional location with world-class hospitality.

At Royal Garden Hotel, we take pride in creating memorable guest moments through tailored luxury experiences, delivered by a warm, friendly, and empowered team. More than just a workplace, we provide an environment where team members can build rewarding careers, supported by dedicated learning and development opportunities.

Enjoy a complimentary guest experience stay at our hotel

Indulge in free meal featuring a healthy and balanced menu, complete with hot and cold buffet options.

Social Events including Festive Lunch, Annual Team Member party, Gala dinners and monthly team appreciation events

Get a 50% discount in our Food & Beverage outlets

Refer a Friend incentives

Enhanced annual leave

Opportunities for career advancement and development

1 day per year to volunteer for a cause you support

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Published

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Closing

in X days

{Expiry}