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Reception - Shift Leader

Salary £30,413.51
Location London
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Reception - Shift Leader is responsible for welcoming and assisting all hotel guest.

  • Answer all incoming calls promptly and professionally, addressing enquiries or directing calls as appropriate
  • Welcome all guests warmly and courteously, using their name whenever possible to create a personalised experience
  • Accurately register guests upon arrival, verifying details and ensuring compliance with hotel and legal requirements
  • Foster a welcoming and professional atmosphere throughout the guest stay ensuring you capture guests’ preferences to personalise each interaction
  • Take and process room reservations when required
  • Handle guest enquiries, requests, and complaints efficiently and professionally, ensuring prompt resolution or appropriate escalation
  • Coordinate closely with all Rooms Division teams, especially Guest Services, regarding VIP arrivals, room moves, and guest room readiness
  • Provide Night Reception coverage on a rota basis, ensuring continuity of guest service and operational standards

If you’re our ideal Reception - Shift Leader, you will have;

  • Hotel PMS experience, ideally Opera PMS
  • Customer service experience
  • Ability to work well under pressure
  • Ability to adapt to different and diverse guests and colleagues
  • Be organised and plan accordingly

Located in the heart of Kensington, the Royal Garden Hotel is a five-star luxury property overlooking Kensington Palace and Gardens, and only moments from London’s most iconic landmarks. Just a five-minute walk from High Street Kensington underground station, the hotel blends an exceptional location with world-class hospitality.

At Royal Garden Hotel, we take pride in creating memorable guest moments through tailored luxury experiences, delivered by a warm, friendly, and empowered team. More than just a workplace, we provide an environment where team members can build rewarding careers, supported by dedicated learning and development opportunities.

Enjoy a complimentary guest experience stay at our hotel

Indulge in free meal featuring a healthy and balanced menu, complete with hot and cold buffet options.

Social Events including Festive Lunch, Annual Team Member party, Gala dinners and monthly team appreciation events

Get a 50% discount in our Food & Beverage outlets

Refer a Friend incentives

Enhanced annual leave

Opportunities for career advancement and development

1 day per year to volunteer for a cause you support

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Closing

in X days

{Expiry}